Frequently Asked Questions
How does pick-up work?
Pick up is available year-round, 6 days a week. Simply pull into the lot, and one of our yard staff will assist you and get your vehicle loaded. Pick up is subject to availability and on a first come, first served basis. We are open for pick up Mon-Fri 9-5, and Sat 9-1. We do not accept any reservations or appointments for pick up.
Do I have to have an appointment or call ahead to come pick up?
Nope! We are open for pick up Mon-Fri 9-5, and Sat 9-1. Feel free to drop by anytime during those hours for wheelbarrow loads, truckbeds, and/or trailer loads of firewood. Pull in, remain in your vehicle, and our yard staff will load you with your selection. How easy! If holidays or extreme weather affect our hours, our website and voicemail will reflect any changes. Located at 12925 Judge Orr Rd. 80831.
How do I schedule a delivery?
We ask that you fill out a Delivery Request so that we have all the info we require, and we will then contact you by your preferred contact method to secure a date, and 2 hour delivery window that works for you. Once you submit your delivery request, we will contact you within 1 business day, but usually within the hour.
What types of firewood do you have? What are your prices?
The descriptions of the firewood types we offer, along with a full menu of pricing for both pick up and delivery can be found here.
Is your firewood covered?
It is NOT. We are a completely outdoor facility and are subject to any rain/snowfall/precipitation that may come (thus affecting softwoods, hardwoods, kiln dried and specialty woods). We recommend purchasing firewood during off season, or at the very least well before you need it. All of our firewood is cut from seasoned (a minimum of 1 year) logs, however due to extreme demand we cut and split daily. Freshly split logs, while seasoned, do take a few days of dry weather to let go of any residual moisture. Come winter, repeated snowfall and freezing temps can make burning very difficult and frustrating unless you are very experienced.
Can I burn the firewood right away?
In most cases, absolutely! Especially if you are experienced in building a fire. However, as explained above we are an outdoor facility and it may be harder to start your fire in winter and spring due to higher amounts of snow/rain and freezing temps; which is why we recommend buying firewood before you need it. If you are accustomed to only buying a bundle of firewood or fire-log from the grocery store, then our firewood may be more of a challenge to you. We are always happy to give advice and help you understand how to properly build a fire with real firewood.
I have a delivery scheduled. Will you call to remind me?
While we do not call to remind you ahead of your delivery day, your driver will call ahead when in route on your scheduled delivery day. Please mark your calendar so that you do not forget.
What is your cancellation policy for a scheduled delivery?
If you need to cancel, you must do so a minimum of 24 hours prior to your scheduled delivery time. If you are not home, miss your delivery, or do not accept your delivery for any reason, you will not be permitted to reschedule or order with us again.
Do I have to be home for a delivery?
We do prefer you to be home to accept delivery and pay upon receipt. In some cases, a credit card can be left on file and we can deliver without you being home. For orders with stacking service, we do require the person paying to be present.
Do I pay in advance for my delivery?
No. Payment is due and collected at delivery, and you can settle out directly with the driver. The driver is able to accept cash, credit, or debit payment. We do not accept checks.
Can I pick up a cord?
At pick up, we load standard truck beds, trailers, or wheelbarrow loads. For cord(s) you may also schedule a delivery.
Can I purchase uncut/unsplit logs?
We only sell cut/split firewood at this time.
Can I drop off logs or branches?
You can drop off logs that are 6" or greater in diameter, and any length at no charge. Logs must be de-limbed and free of branches. We are not accepting branches, slash, or yard debris at this time.
(Arborists: Please contact us at UrbanFirewood@gmail.com for commercial and vendor information.)
I had a tree cut down, will you come get it?
We pick up on a limited case by case basis. Fees may apply. Please send us an email at UrbanFirewood@gmail.com with location, photos, and any additional information you can provide.